Updates

Select issues directly in the list and apply status, priority, assignment, or archiving to all of them in one step, the same way the inbox works. Bulk edits behave exactly like editing issues one by one, so activity history, notifications, and recurring issues stay correct.

• Shift-click to select a range, or use select-all to act on the whole list.

A priority filter now sits alongside the issues search bar, from Urgent through No Priority, with a removable chip and a shareable link. Priority filters chosen in global search now carry through when you open the full issues list.

• "No Priority" now finds every issue without one, including issues created through the API, chat, or a recurring schedule.

Typing a short word fragment could return nothing while typing one more letter found the record — for example, "seattle boat com" missing "Seattle Boat Company." Suggestions now match reliably as you type, and words can be entered in any order.

• Names typed out of order still work, with the natural word order ranked highest.

Priority, status, title, property, type, due date, and assignee now sit in consistent columns so the same field lines up across every row, adapting to narrower spaces and stacking on small screens. Issues without a priority are also clearly marked instead of looking like Medium.

Some outbound emails were being delivered without their attachments, or with empty files, without any warning. Attachments are now verified before an email is sent, and inline images embedded in a message body render correctly for recipients.

• Emails with missing attachment files now fail with a clear error instead of sending silently without them
• Inline images referenced in the message body display properly in recipients' inboxes

If a file fails to upload while you're drafting an email, the composer now tells you right away instead of appearing to succeed. Incomplete attachments are cleaned up automatically so you can retry with confidence.

• Failed uploads surface an error in the composer as they happen
• Partially uploaded files are removed rather than left attached to the draft

Drafts on deeply quoted email threads could silently fail to save, risking lost work. Those drafts now save correctly, and if a save ever does fail, Cardinal tells you instead of failing quietly.

• A persistent "Couldn't save draft — retrying…" indicator appears with a Retry now action while saves are failing.
• Sending is blocked with a clear message if the latest recipient or subject changes haven't been saved yet.
• Closing the composer while saves are failing now asks for confirmation instead of discarding your work.
• Existing drafts keep working and update automatically the next time they're saved.

The @mention picker on message thread comments listed everyone in the organization, including people without access to that mailbox — mentioning them appeared to work but never sent a notification. It now suggests only people with access to the thread.

• Suggestions match the same access list already used by the assignee picker beside it.
• Mentions on issues are unchanged, since issue access is organization-wide.

Mentions looked like highlighted chips while typing but flattened into plain text once the comment was posted. Posted comments now show the same chip styling and @ prefix as the editor.

Several layout issues in the inbox and thread detail sidebars have been cleaned up so fields line up and long text no longer breaks the layout.

• Status and Assigned to controls now match in size and alignment, and the Status menu opens fully instead of being cut off at the bottom of the sidebar.
• Long assignee names, attachment file names, and linked item titles now truncate instead of pushing actions out of view or adding a horizontal scrollbar.
• Linked issue and linked thread underlines now follow the title text instead of trailing across the row.

The documentation site now covers areas that previously had no written guidance, so you can find answers about your subscription and account settings without contacting support. Each guide is linked from the docs sidebar and the Next Steps grid.

• Plans & Billing walks through self-serve tiers vs. Enterprise, plan selection and checkout, your current subscription card, upgrades, interval switches and downgrades, usage and limits, invoices, and how to recover from a failed payment or ended subscription.
• Password & Security explains the two-step password change, the six password strength requirements, and how to reset by email if you don't know your current password.
• Notifications covers the release-notes email toggle and points you to where other notification settings live.

Existing guides have been rewritten to reflect features shipped in recent releases, and outdated guidance for interface elements that no longer exist has been removed.

• Inbox: workflow statuses, the Needs Reply flag, per-person read state and read-by avatars, the rebuilt filter bar, and bulk actions with shift-click range selection.
• Threads: the Attachments panel with source attribution and display renaming, plus emoji reactions, `:emoji` autocomplete, and @mentions.
• Contacts, Search, and Issues: multiple labeled phone numbers with extensions and vCard export, phone fragment and extension search, and the updated Issues view including due-date chips and description prefill from a thread.

Releases now appear as a timeline of dated cards you can expand to read the full change list, with counts per change type in each header and optional detail bullets under individual changes. The newest release opens expanded by default.

• Release notes for versions 0.5.2 and 0.5.3 have been added so the public timeline is complete.
• Release dates now display correctly for readers west of UTC, where they previously appeared one day early.

In Notifications settings, the "Release notes" heading, description, and toggle sat slightly above their counterparts in the adjacent column. Everything now lines up, with the toggle centered on its heading.

A thread that a teammate has opened no longer looks read to you. The Inbox now tracks read state per viewer, so the Unread by Me filter and unread dot match what you have actually seen.

• Row read state is computed from your own read history instead of a global flag.
• The unread dot continues to show whether anyone on the team has picked up the thread.
• Opening a thread marks it read for you only; it stays unread for teammates who have not viewed it.

Issues now have dedicated Archived and Draft booleans, and the status field is a focused four-value enum. New issues default to To Do, and closing the New Issue dialog with unsaved work offers to save a draft instead of silently discarding it.

• Archived and Draft are separate fields, so terminal statuses no longer need to double as archive or draft states.
• Statuses are To Do, In Progress, Completed, and No Status; Backlog, Duplicate, and legacy values are mapped into these on upgrade.
• The New Issue dialog prompts to save a draft when you close it with changes; untitled drafts are saved as "Untitled issue".

Thread and issue statuses now render with the same StatusIcon, "No Status" is filterable everywhere, and the legacy Incomplete value is folded into No Status so untriaged items never hide.

• Threads and issues share a single status taxonomy and icon set.
• The "No Status" filter matches both explicit No Status and legacy Incomplete values.
• Status count tabs and dropdowns use the same option order across the Inbox, issues table, and message lists.

Inbox rows are now a strict column grid, so every cell lines up across rows regardless of which data is present. Recipients, status chips, dates, and assignees no longer shift when a neighbor is empty.

• Each layout (full, embedded, outbound) has its own column template with fixed tracks and a flexing subject column.
• Container-query tiers add columns as the list gets wider, so the row adapts to the panel size, not the viewport.
• Recipient chips and long names truncate with an ellipsis instead of overflowing into the next column.

The thread details page now shows an Archived chip and labels the archive action to match the current state. Needs Reply is displayed as a chip and toggled with "Mark as replied" / "Mark as needs reply".

• The info bar shows the same Archived chip used by inbox rows.
• The archive action tooltip and icon reflect whether the thread is currently archived.
• Needs Reply uses the same wording as bulk actions, so the action matches the state it sets.

Message rows in the Inbox now display the date the last message was received, matching the order the list is sorted in. Threads where you sent the most recent message no longer look newer than they are.

• Rows read the date from the last message the thread received, so what you see always matches where the thread sits in the list.
• Sending a message no longer moves a thread up — outbound replies leave the received date alone.

Assign threads to a teammate, flag conversations that still need a reply, and archive threads you are done with — so the Inbox reflects what actually needs attention.

• Assign a thread from the row, the thread sidebar, or a multi-thread selection.
• Needs Reply stays on until someone on your team actually replies — a teammate joining the thread does not clear it.
• Archived threads drop out of the working Inbox but stay reachable through filters and search.

Read and unread state is now tracked per person, and you can select multiple threads to update status, assignment, or archive in one action.

• Opening a thread marks it read for you only — it stays unread for everyone who has not looked at it.
• Select any number of threads to set status, assign an owner, flag Needs Reply, or archive in one pass.

Status, assignee, Needs Reply, archive, and read-state changes made by a teammate appear immediately for everyone viewing the Inbox — no refresh needed.

• The Inbox list updates just the thread that changed, so your scroll position and selection survive.
• An open thread refreshes its detail and meta sidebars when a teammate changes it out from under you.

Threads without a status are now explicitly "No Status" and filterable, so untriaged conversations can't hide. Unread badges and counts were retired in favor of the new workflow signals.

• Every thread carries a real status, and new threads start at "No Status" instead of blank.
• "No Status" is a filter option in the Inbox and in the message lists on contacts, companies, and properties.
• Unread badges and counts are gone from the Inbox and the dashboard widget — assignment and Needs Reply carry that signal now.

Contacts now support multiple phone numbers with labels (mobile, office, and more) and separate extensions. They appear everywhere a phone is shown — contact pages, chat cards, search results, dashboards, and vCard downloads.

• Each number carries its own label and extension, entered in the new-contact dialog or the contact details form.
• International numbers round-trip correctly, and the display format is consistent everywhere the number is shown.
• Phone numbers already on your contacts were carried forward — nothing to re-enter.

Replying to or forwarding a plain-text email now carries the quoted conversation history into your draft, just like HTML email.

• Plain-text bodies are converted to formatted text when the draft opens, so the quoted history is readable and editable.

When a new version of Cardinal is available, a subtle sidebar button lets you refresh when convenient instead of a floating banner interrupting your work.

• The prompt lives in the sidebar rather than floating over the page.
• The new version loads on your next navigation, so nothing reloads out from under a half-finished task.

Files attached to issues and message threads now live in one consistent attachments experience, so documents stay with the work they belong to.

• Issues and threads share the same attachment card, upload, and delete actions.
• A thread sidebar lists every file that came through the conversation.
• Adding or removing a file updates the list right away — no page reload.

Completed issues are hidden from the default Issues view (still one click away via the Completed tab), and each issue shows a due-date chip instead of an age chip.

• Completed issues are also excluded from the "All" tab total, so the count matches what the table actually renders.
• The due-date chip is suppressed once an issue reaches a final status.

Inbound emails carrying large attachments (up to the 35MB provider ceiling) are no longer dropped, and text-only emails display their content even without an HTML body.

• Attachments up to the 35MB provider ceiling are accepted instead of silently discarded.
• Text-only messages fall back to their plain-text body rather than rendering empty.

Creating an issue from an Inbox thread now prefills the issue description from the conversation, so context carries over without copy-paste.

• The description is seeded from the source thread the moment the New Issue dialog opens — edit it down instead of pasting it in.

Replying to all no longer seeds the wrong recipient list.

Mentioning someone in an issue comment now reliably notifies them.

Type :emoji in comments and messages to insert emojis inline.

Announcements now go out via BCC, so recipients cannot see the full list.

React to comments with an emoji palette instead of writing a reply.

The Inbox meta sidebar and issue sidebars were aligned and cleaned up.

Unused invitations now expire automatically instead of staying open forever.

Inbox threads can be filtered by property, and each property page now has a Messages tab showing its email.

Choose which columns each table shows.

Issue due-date reminders now fire when they should.

Invite teammates, manage their roles, and see who has access — all from settings.

If a draft fails to send, Cardinal now tells you instead of quietly doing nothing.

Contact pages were refined, and the Inbox gained a Sent view.

Save named recipient lists and use them to send announcements, without recipients seeing the list itself.

Long threads load noticeably faster.

Phone-number searches now find people, matched text is highlighted in results, and units are searchable.

Global search covers properties, leases, units, contacts, companies, portfolios, and messages — including the text inside messages and documents — with filters for dates and ranges.

Pick a plan and check out in the app, see your usage against plan limits, and download invoices.

An email could occasionally be sent in duplicate; sends are now exactly-once.

The Inbox was rebuilt with unread indicators and a cleaner layout for working shared email.

Reports can now be exported for use outside Cardinal.

Mailboxes can carry a color for quick recognition, and Cardinal can generate a mailbox address for you.

Connect shared email mailboxes to Cardinal so your team can work email together — the foundation of the Inbox.

Each issue now shows a history of changes, so you can see what happened and when.

The chat experience was rebuilt with a cleaner interface.

Group properties into portfolios and filter properties, leases, and issues by portfolio across the app.

Issues can now repeat on a schedule, so routine maintenance creates itself.

Lease abstracts can now be exported.

A large batch of redesigned components landed across the app — date pickers, tooltips, charts, and tables — along with dark mode fixes.

Leases now have an abstract view summarizing key terms, with editable titles.

Answers about issues and leases are grounded in database lookups for accuracy, and conversations can now be deleted.

A chat assistant that answers questions about your portfolio — properties, leases, issues, and contacts — using your own Cardinal data.

A rent schedule generator that understands lease end dates, and a combined lease-and-rent step so setup takes fewer screens.

Onboarding progress is now saved to your account instead of the browser, so it survives switching devices.

The lease details page, lease preview, and rent period editing were redesigned, with validation for hybrid rent schedules.

Issues can now carry an accounting category, so maintenance work can be tied to how it is booked.

The add-contact dialog, lease dialogs, and table actions were cleaned up, and tenant name is now required where it should have been.

Files from a conversation now appear in a sidebar panel on the message, and files can be attached directly to issue comments.

Tables, the toolbar, and photo viewing were reworked for smaller screens.

Threads no longer show as read before you have actually opened them.